For more than a century, Follett has provided the North American academic market with the highest quality products and services. As the industry leader, our role reflects the values of our company.

Customers
We recognize associates who demonstrate a passion for exceeding customer expectations and are proactive, approachable and responsive in their relationships with both external and internal customers.

Innovation
We encourage associates to be open-minded, creative, solution-oriented and prudent risk takers.

Integrity
We require that all associates be honest, ethical and trustworthy.

Teamwork
We reward associates who are cooperative, committed to common goals and respectful of their colleagues.

Accountability
We expect associates to be responsible for their actions and to follow through on commitments.

Each and Every Associate
We demonstrate this by communicating openly and honestly, respecting the ideas and opinions of others, supporting learning and growth and recognizing achievements.

Follett continues to lead the industry with in-store technologies. We have long believed that organizations are only as strong as their people, but people are only as effective as their systems allow them to be. From point-of-sale to textbook management, our goal is seamless electronic interface, streamlined procedures and improved inventory control.

	Immediate access to important information regarding register transactions, merchandise availability, pricing, and replenishment.
	The system is user-friendly, with online help screens and familiar Windows features such as a graphical user interface.
	Greatly streamlines customer service, is user friendly and provides accurate sales and customer profile information.
	Uses multiple platforms and operating systems that will not become obsolete.

Today's students are sophisticated consumers who enjoy the ease and convenience of shopping online as an alternative to the campus store environment. At Follett, we support this growing channel by giving our stores the resources to service your students online without losing a customer or a sale.

	efollett.com positions our store at the center of the online retail solution so sales stay within the store.
	Orders are filled from store inventory and sales processed by our store. Students also receive the convenience of on-site service for returns, exchanges, and buybacks.
	Customers can reserve books, pre-pay for pick-up in your store, or have them shipped to their home or office.
	FacultyWeb offers textbook search and information gathering services, as well as community building for college and university faculty members.

While majority of students are still purchasing or renting print textbooks, digital course materials are quickly growing in popularity. To ensure our partners are prepared for the 'digital tipping point,' Follett continues to build a robust assortment of affordable digital solutions that are device independent so students do not have to purchase a specific tablet or reader to use the content.

Follett's cloud-based CafeScribe® digital textbook platform saves students 40 – 60 percent compared to purchasing new as well as access to a variety of tools that help students study smarter and more efficiently. For those interested in experiencing the digital platform without making any commitments, check out Follett's three-day "Try Now, Buy Later" free trial program at www.cafescribe.com.