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For more than a century, Follett has provided the North American academic market with the highest quality products and services. As the industry leader, our role reflects the values of our company.
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Customers
We recognize associates who demonstrate a passion for exceeding customer expectations and are proactive, approachable and responsive in their relationships with both external and internal customers.
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Innovation
We encourage associates to be open-minded, creative, solution-oriented and prudent risk takers.
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Integrity
We require that all associates be honest, ethical and trustworthy.
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Teamwork
We reward associates who are cooperative, committed to common goals and respectful of their colleagues.
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Accountability
We expect associates to be responsible for their actions and to follow through on commitments.
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Each and Every Associate
We demonstrate this by communicating openly and honestly, respecting the ideas and opinions of others, supporting learning and growth and recognizing achievements.
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As Canada's largest campus bookstore operator, we have the resources and expertise to help maximize revenues and create a more productive shopping environment for your customers. By transferring the responsibilities of management to us, your resources and valuable time can be focused where they are needed most - on the mission of your institution.
When partnering with Follett, you retain control over your bookstore and its product selection from textbooks to general merchandise, from store hours to days of operation. We manage your store - under your specifications - to meet the needs of your faculty, students and campus community.
Guaranteed Annual Income
We guarantee an annual income based on your store's sales volume. This income is clear with no investments or risks by your institution.
Recovery of Inventory Investment
We will provide immediate recovery of your merchandise investment by purchasing your store's inventory. We will also purchase all bookstore credit memos that can be transferred to us.
Bookstore Design
Our Store Planning team will analyze your bookstore space and then design and re-fixture the store at our expense. We utilize the latest store concepts and most modern merchandising techniques. Final implementation is never started until you say "yes!"
Eliminate Administrative Costs
We will help eliminate many of the support costs associated with operating a bookstore through the transfer of administrative and financial functions to us such as accounts payable, accounts receivable, general accounting, human resources, benefits, etc.
Bookstore Staff
We know that the current bookstore staff is important to the store's success. We will offer your employees a very favorable benefit and incentive package plus the opportunity for training and professional growth.
Management Support
Follett's management provides constant guidance through field and home office support. Our team of experts provides a close working relationship that assures a steady flow of products and services.
Communication
Keeping the lines of communication open with the campuses we serve is important. Through an on-campus Bookstore Advisory Council, faculty and students can provide us with valuable input as to how Follett can best meet or exceed your needs on an ongoing basis.
Technology
Being a leader in bookstore technologies, Follett continues to enhance stores with state-of-the-art point-of-sale and management systems to ensure prompt cashiering and enhanced merchandise availability.
Virtual Bookstores
Follett provides innovative bookstore services online, which will include a site for your bookstore, through www.efollett.com . We constantly improve our site services to include a vast array of course materials and campus related merchandise. |
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