For more than a century, Follett has provided the North American academic market with the highest quality products and services. As the industry leader, our role reflects the values of our company.

Customers
We recognize associates who demonstrate a passion for exceeding customer expectations and are proactive, approachable and responsive in their relationships with both external and internal customers.

Innovation
We encourage associates to be open-minded, creative, solution-oriented and prudent risk takers.

Integrity
We require that all associates be honest, ethical and trustworthy.

Teamwork
We reward associates who are cooperative, committed to common goals and respectful of their colleagues.

Accountability
We expect associates to be responsible for their actions and to follow through on commitments.

Each and Every Associate
We demonstrate this by communicating openly and honestly, respecting the ideas and opinions of others, supporting learning and growth and recognizing achievements.

Follett builds and maintains one of the largest textbook selections in the industry because we understand the importance of on-time delivery. That is why we work closely with faculty members to ensure that the books they need are in stock. Just as important, we retain all required textbooks in our stores throughout the academic term to support your students.

Our fully computerized inventory control system tracks all titles and updates our database of virtually every college textbook plus an additional 80,000 other books commonly used in the classroom. Our system also provides sales information from prior semesters or terms to make sure we order the right titles in the right quantities at the right time.

At Follett, we continually update faculty members on the status of their orders. You can depend on Follett to deliver on last-minute orders and reorders as we routinely use next-day delivery to ensure textbook availability.

Follett has more used textbooks than any other campus bookstore management company. We consistently carry more than 100,000 different titles and have more than two million used textbooks in inventory to ensure that you will receive your needed shipments.

The availability of used texts and a solid buyback program are important to today's cost-conscious students. Our generous buyback program lets students know we care about their budgets. We will buy back textbooks that have been adopted for the upcoming term at up to 50% of the purchase price.

For those seeking greater upfront discounts, Follett's Rent-A-Text program saves students, on average, 50 percent or more compared to purchasing new without sacrificing the ability to highlight and take notes. As of fall 2012, Rent-A-Text has already rented more than seven million units saving students more than $300 million

Follett supports your curriculum by meeting the needs of your faculty and students. We have developed individualized profiles in our stores to enable us to provide the scholarly books and reference materials you require.

not only believes that your bookstore has to make textbooks available to each student, but must also build a strong personal library that will last a lifetime. Our selections range from academic titles from university presses and quality publishing houses to a wide selection of fiction, nonfiction and reference titles. Follett offers a quality selection that targets the college market, and supports it with a proactive promotional program.

Having the latest full version of educational software is fundamental to the success of faculty, students, and campus departments. We have partnerships with the top technology publishers and distributors allowing us to offer up to a 60% price advantage through your bookstore.

For convenience, software is also available online through Journey Education, which is available through www.efollett.com.

Follett's merchandising team works creatively to bring the products our customers want while leveraging our considerable buying power to negotiate the best prices. We strive to enhance and improve a school's tradition by carrying a full range of quality crested and branded merchandise, gifts, and supplies.

Follett offers a fully-integrated online and in-store marketing program that is supported by advertising, promotions, and visual merchandising to inform and entice faculty, students, parents, and alumni to buy our products.