For more than a century, Follett has provided the North American academic market with the highest quality products and services. As the industry leader, our role reflects the values of our company.

Customers
We recognize associates who demonstrate a passion for exceeding customer expectations and are proactive, approachable and responsive in their relationships with both external and internal customers.

Innovation
We encourage associates to be open-minded, creative, solution-oriented and prudent risk takers.

Integrity
We require that all associates be honest, ethical and trustworthy.

Teamwork
We reward associates who are cooperative, committed to common goals and respectful of their colleagues.

Accountability
We expect associates to be responsible for their actions and to follow through on commitments.

Each and Every Associate
We demonstrate this by communicating openly and honestly, respecting the ideas and opinions of others, supporting learning and growth and recognizing achievements.

You don't achieve the kind of success that Follett of Canada has achieved just by having a great product. You need great people. We're very fortunate to have the kind of people we do; customer focused, innovative and goal directed. Meet the people that make up Follett of Canada's management staff.

Mr. Joseph T. Skaggs, Vice President of Marketing
Joe earned a Regents B.A. from Marshall University in Huntington, West Virginia, where he majored in Sociology with a minor in History. Joe joined Follett as Vice President of Operations for Follett/United Bookstores in 1987 after thirteen years with Rite Aid Corporation. At Rite Aid, Joe served as Assistant Vice President of the Corporation and Senior Vice President of Operations for the specialty retail units, Circus World Toy Stores and American Discount Auto Parts.

Mr. Steve Pribyl, Senior Vice President of Sales & Operations
Steve joined Follett in 1979 and prior to his present appointment, has held the positions of Store, District, Regional and Zone Manager, as well as Vice President of Sales & Operations. He is responsible for store operations across all higher education segments. Steve is a graduate of Prairie State College.

Ms. Suzanne Stegeman, Group Vice President of Sales & Operations Suzanne joined Follett in 1984 and during her tenure has held progressively responsible management positions. Suzanne has displayed her leadership by representing the field on many company initiatives, most recently serving on our continuous process improvement committee. Suzanne was promoted in 2002 to Group Vice President and serves colleges and universities in the US and Canada.

Ms. Patricia MacAulay, Regional Manager
Patricia joined Follett in 2000 as store manager at Bishop's University and was promoted to regional manager in 2007 to oversee 12 bookstores in eastern Canada including stores at the University of Ottawa and Carleton University. Prior to joining Follett, Pat worked for Eaton's department stores as a business manager in Sherbrooke, QC where she managed the company's largest trade book department in Canada. She holds in certificate in organization behavior from Ryerson University's Retail School in Toronto. Patricia is bilingual and may be contacted in both French and English.

Ms. Kim Quarrie, Regional Manager
Kim has been with Follett of Canada since June 1995. Prior to joining Follett, Kim managed a large volume multi-unit university bookstore. Kim has over twelve years of operational experience, with the last nine in management. Kim managed the Humber College Bookstore from June of 1995 until July of 1998 when she was promoted to the position of Regional Manager. Kim is responsible for store operations from Western Ontario to British Columbia.